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Managed IT Operations

Managed IT Operations for Networks and IT Security:
Monitoring, Maintenance and Support

Your network and security environment supported in day-to-day operations: issues detected early, with defined response and escalation paths.

About this service

Support that takes load off operations

Managed IT operations means we take over the ongoing monitoring, maintenance and incident handling of your network and security components, including firewalls, switches, Wi-Fi, VPN and network access control, for a fixed monthly price.

Workstations, servers and end-user support are not part of the standard scope. If you need more, talk to us: we will tell you openly whether we can take it on.

Typical scenarios

When additional support reduces the pressure

Limited resources, recurring issues and increasing complexity create a need for reliable support in day-to-day operations.

Limited internal IT capacity

The internal IT team is operating at full capacity and cannot continuously cover network and security topics to the required extent

Business-critical systems

Disruptions or prolonged outages directly affect essential applications, locations and operational processes

Growing complexity

Multiple locations, hybrid cloud environments and different vendors make day-to-day IT operations increasingly difficult to manage

Compliance and audit requirements

Operational processes, changes and technical evidence must remain transparent, traceable and ready for review

Recurring operational issues

Regular outages, performance problems and unresolved causes consume internal resources and disrupt day-to-day operations

Changes during ongoing operations

New applications, locations or service providers increase coordination requirements and place additional pressure on existing processes

SCOPE OF SERVICES

What we take care of

We take responsibility for clearly defined operational tasks and coordinate responsibilities, priorities and response procedures transparently with your internal IT team.

Operational monitoring

Continuously monitor key network and security components such as firewalls, switches, wireless networks, VPN connections and server connectivity

FirewallsSwitchesWireless

Read more: Monitoring instead of alert fatigue

TAVEOR SYSTEMS / IT OPERATIONS 01 / 06
SERVICE PACKAGES

What you can commission from us

Fixed packages with a clearly defined scope. You receive the fixed monthly price after a short assessment of your environment.

You want to hand over operations but are unsure what needs to be transferred.

  • Inventory of all components
  • Take over access and documentation
  • Set up monitoring
  • Operations manual with contacts
FIXED PRICE AFTER ASSESSMENTEnquire →

Outages should be noticed before anyone calls.

  • Monitoring of firewalls, switches, Wi-Fi and VPN
  • Alerts based on agreed priorities
  • Review of recurring warnings
  • Monthly status report
MONTHLY PRICE AFTER ASSESSMENTEnquire →

Your firewalls should stay up to date and traceable at all times.

  • Updates in agreed maintenance windows
  • Rule changes on request
  • Regular review of rule base and licences
  • Documentation of every change
MONTHLY PRICE AFTER ASSESSMENTEnquire →

Switches and Wi-Fi should run reliably without tying up your team.

  • Firmware updates for switches and access points
  • Changes to VLANs, ports and SSIDs
  • Coordinate replacement of faulty devices
  • Up-to-date network diagram
MONTHLY PRICE AFTER ASSESSMENTEnquire →

When something fails, you need someone who knows your environment.

  • Fixed points of contact
  • Remote troubleshooting, on site if needed
  • Coordination with vendors and providers
  • Response times as agreed
MONTHLY PRICE AFTER ASSESSMENTEnquire →

You want to hand over network and security completely.

  • Monitoring, maintenance and incident support
  • Regular alignment with your team
  • Operations documentation kept current
  • One contract for all components
MONTHLY PRICE AFTER ASSESSMENTEnquire →
NOT LISTED?

Your project doesn’t fit a package?

Briefly describe what you need. We will review it and tell you openly whether and how we can deliver it.

Describe your project

HOW IT WORKSEnquiry→Short assessment→Fixed monthly price→Ongoing operations

FREQUENTLY ASKED QUESTIONS

Questions about managed IT operations

What do managed IT operations cost?

The monthly price depends mainly on the number of firewalls, switches, access points and sites, the agreed service and response times, the expected volume of changes and the state of the existing documentation. After a short assessment you receive a fixed monthly price.

Which service and response times apply?

We define service hours, priorities, escalation paths and response times together in the contract, based on what your operations actually need.

How does the takeover of operations work?

We record all components, take over access and documentation, set up monitoring and agree responsibilities with your team. Ongoing operations start only after that.

Do you work with our internal IT team?

Yes. We define responsibilities clearly: your team keeps what it wants to manage itself, and we take over network and security or individual parts of it.

How does firewall maintenance differ from the firewall update and audit?

The firewall update and audit is a one-off project that brings your firewall to a clean state. Firewall maintenance then keeps it there, with regular updates and documented changes.

Reduce the pressure on your IT operations

Tell us where your operations need support. We will promptly assess how we can reduce the pressure on your team.

Request an initial consultation